Enhancing Multilingual Communication with VerbumCall

The Challenge:

In the transportation and public infrastructure sectors, language barriers present a significant challenge for both employees and customers.  Whether it's public transportation systems, infrastructure projects, or customer service, non-English-speaking individuals often face difficulties understanding schedules, safety protocols, and instructions, which can lead to delays, safety risks, and frustration.  Employees are left scrambling to find colleagues who speak the necessary language or turn to language service providers (LSPs), creating inefficiencies, added stress, and time delays.

The Current Experiences:

• Employee Experience: Employees in transportation and public infrastructure are often under pressure to serve a diverse customer base. Language barriers increase stress, cause delays, and require staff to rely on external interpreters or colleagues who speak the language, causing operational inefficiencies. This impacts productivity and employee satisfaction, especially when communication is delayed or misunderstood.
• Customer Experience: Customers who don’t speak English face challenges in understanding schedules, ticketing systems, or emergency safety protocols.  This frustration can lead to confusion, missed appointments, and even safety risks, particularly in emergency situations.  Without an effective communication solution, customers may feel ignored or disengaged, damaging the public trust and their satisfaction with services.
• The IT Experience: IT teams are tasked with integrating complex communication systems such as telephony and ticketing with language services.  These integrations often require significant resources and time, and issues with language barriers frequently fall on IT to address. However, IT teams often lack the time to research and implement secure, scalable solutions that address these needs while maintaining compliance with security regulations and privacy laws.
• Business Experience: Senior management often underestimates the cost and operational impact of language barriers.  The delays caused by miscommunication, reliance on third-party interpreters, and inefficiencies drain resources.  With no scalable solution, organizations continue to rely on outdated processes, missing opportunities to improve both employee and customer experiences, and ultimately affecting their bottom line.  Senior leadership may not fully realize how technology-driven solutions can streamline operations, reduce costs, and improve customer satisfaction.

The Solution:

VerbumCall by OneMeta, offers an Over-the-Phone (OPI) AI and Machine Learning transcription and translation solution designed to improve communication across different languages and enhance communications in public transport, in over 120 languages and dialects available 24X7.  VerbumCall integrates seamlessly into existing systems, offering reliable, near real-time communication in over 120 languages.

• Near Real-Time Translation: VerbumCall enables seamless, near real-time communication between employees and non-English-speaking customers, ensuring clarity for scheduling, safety instructions, and customer service.

• Automated Transcription: Every interaction is automatically transcribed, ensuring accurate records for compliance and improving operational efficiency.

• Multilingual Access: VerbumCall supports over 120 languages and dialects, including common languages in public infrastructure settings like Spanish, Chinese, Arabic, Russian, and Vietnamese.

• Data-Driven Insights: Transcribed conversations can be analyzed for insights that improve service delivery, optimize training, and enhance customer satisfaction.

Real-World Impact:

By implementing VerbumCall, transportation, and public infrastructure organizations can eliminate reliance on costly external language services, streamline communication, and provide more efficient and accurate services.  With the ability to communicate clearly and effectively with non-English-speaking customers, organizations can reduce confusion, improve safety, and enhance overall customer satisfaction.

Business Outcomes:

By adopting VerbumCall, organizations can expect:

• Improved Employee Efficiency: Staff members can focus on providing service rather than struggling with language barriers, increasing productivity.

• Better Customer Experience: Non-English-speaking customers will feel supported and understood, leading to increased satisfaction.

• Reduced Operational Costs: Reduces reliance on third-party language services, cutting down on operational costs.

• Enhanced Compliance: VerbumCall ensures all communications are documented accurately, meeting industry regulations.

• Increased Operational Efficiency: Near real-time transcription and translation simplify workflows, saving time across departments.

• Improved Public Trust: Providing clear communication enhances public trust, boosting customer loyalty and engagement.

Business Value:

• Cost Savings: Significant reduction in external language services costs.

• Increased Productivity: Staff members can handle more customers with fewer language-related delays.

• Better Compliance: All communications meet necessary regulatory standards.

• Scalability: The solution scales easily with growing language needs and customer interactions.

• Improved Customer Care: Ensures all customers have a clear understanding of transportation and infrastructure services.

Next Steps:

• Sign up for a one-week pilot to experience VerbumCall’s near real-time translation and transcription capabilities.

• Assess the effectiveness of the solution and ease of integration into current systems.

• Provide feedback after the first phase to fine-tune the solution for broader deployment.

By partnering with OneMeta, transportation and public infrastructure organizations can eliminate language barriers, reduce operational costs, and improve both employee satisfaction and customer care. VerbumCall helps ensure effective communication, enhancing outcomes for both employees and customers. It’s a cost-effective, scalable solution designed to meet the diverse needs of transportation and infrastructure providers.

Let’s take the next step toward a more inclusive and efficient transportation experience for all. Register today for a free pilot and see how VerbumCall can transform your organization’s communication process.