The Challenge:
In educational settings, language barriers are a significant hurdle for students, parents, and educators alike. Whether it’s communicating with non-English-speaking parents, delivering lessons to multilingual students, or ensuring compliance with legal requirements, language barriers can create confusion, delays, and frustration. Teachers, administrative staff, and IT teams are often left scrambling to find translation resources, leading to inefficiency, disengagement, and missed opportunities for student success. Educational institutions need a streamlined, scalable solution that enables clear communication between students, parents, and faculty, while also ensuring compliance with educational regulations.
The Current Experiences:
- Employee Experience: Teachers and administrative staff in educational institutions often face frustration when trying to communicate with non-English-speaking parents or students. They may rely on external language services or try to find colleagues who speak the language, resulting in delays, inefficiencies, and added pressure on already overburdened staff. This increases stress, impacts productivity, and leads to burnout among employees who are unable to effectively manage communication barriers. The lack of a consistent, reliable solution leaves staff members feeling unsupported and unable to perform their roles efficiently.
- Student Experience: Students from non-English-speaking backgrounds often struggle to understand lessons, assignments, and instructions, making it difficult for them to succeed academically. Communication challenges during parent-teacher conferences or when seeking academic support can also lead to feelings of isolation and frustration. This not only affects their academic performance but also their overall experience in the educational environment. Without the ability to communicate clearly with teachers and school staff, these students are left at a disadvantage, impacting their educational outcomes and engagement.
- IT Experience: IT teams in educational institutions are tasked with managing the integration of various tools, including telephony systems, learning management systems, and language services. However, these integrations are often complex and time-consuming, creating friction between departments. IT teams frequently lack the time and resources to research and implement a secure, scalable solution for language barriers. They are also under pressure to ensure compliance with regulatory requirements, such as FERPA (Family Educational Rights and Privacy Act) in the U.S., while managing the risks associated with data privacy and security. As a result, IT often ends up in a reactive position, dealing with urgent fixes rather than proactively addressing the language barrier issue with a long-term, secure solution.
- Business Experience: School leaders and administrators often don’t fully recognize the operational and financial impact of language barriers in their institution. The delays and inefficiencies caused by these barriers often lead to additional costs - such as relying on third-party interpretation services or hiring multilingual staff - which could be better spent on improving student outcomes. Management also struggles to see the broader impact of these language challenges on student engagement, academic success, and parental involvement. With no unified, tech-driven solution, they are forced to rely on outdated methods, which waste time and resources. There’s a missed opportunity to implement a scalable, efficient solution that enhances both employee and student experiences while reducing operational costs.
The Solution:
VerbumCall by OneMeta, offers an Over-the-Phone (OPI) and In-Person AI and Machine Learning transcription and translation solution designed to improve communication across different languages and enhance patient care, in over 120 languages and dialects available 24X7. It allows educators, administrators, and students to communicate effectively across languages, improving student engagement and learning outcomes while reducing operational costs.
- Near Real-Time Translation: VerbumCall facilitates immediate translation for parent-teacher communications, meetings with multilingual students, and critical school announcements, ensuring clear, near real-time communication.
- Automated Transcription: Every interaction is automatically transcribed, providing accurate records of communications for compliance and enhancing the quality of educational support.
- Multilingual Access: VerbumCall supports over 120 languages and dialects, including commonly spoken languages in educational settings like Spanish, Arabic, Mandarin, Vietnamese, and French, making it an ideal solution for diverse school populations.
- Data-Driven Insights: Transcribed conversations provide actionable insights that can inform teaching strategies, improve communication with parents, and optimize training for school staff.
Real-World Impact:
VerbumCall eliminates the need for external language services, reduces communication delays, and ensures accurate records for compliance purposes. It empowers teachers and administrators to communicate effectively with students and parents, creating a more inclusive, supportive learning environment. With improved communication, students can better engage with their education, and parents can stay informed, enhancing their involvement in their child’s academic journey.
Business Outcomes:
By adopting VerbumCall, educational institutions can expect the following outcomes:
- Improved Employee Efficiency: Staff members can focus on educational tasks instead of spending time searching for language resources or managing communication bottlenecks.
- Enhanced Student Engagement: Students feel more supported and engaged when they can communicate with teachers and school staff in their own language.
- Reduced Operational Costs: Institutions can reduce reliance on external language service providers, saving significant costs on interpretation and translation services.
- Better Compliance: VerbumCall ensures all communications are documented accurately and comply with education regulations such as FERPA and other data privacy laws.
- Increased Operational Efficiency: Near Real-Time transcription and translation improve workflows, saving valuable time for both teachers and administrators.
- Improved Parental Involvement: Clear communication with non-English-speaking parents leads to increased participation in school activities and improved student performance.
Business Value:
- Cost Savings: Reduced reliance on third-party translation services.
- Increased Productivity: Staff can engage with more students and parents, with less time spent on translation coordination.
- Better Compliance: Meets regulatory requirements like FERPA for accurate and secure documentation.
- Scalability: Easily adapts to a growing student body and additional language needs.
- Improved Student Care: Students receive the support they need to succeed academically and emotionally by eliminating language barriers.
Next Steps:
- Sign up for a one-week pilot to experience VerbumCall’s near real-time translation and transcription capabilities in action.
- Assess the real-world effectiveness of the solution and the ease of integration into current school systems.
- Provide feedback on the first phase to fine-tune the solution and prepare for a broader deployment.
By partnering with OneMeta, educational institutions can eliminate language barriers, reduce operational costs, and improve both employee satisfaction and student outcomes. VerbumCall enhances communication, making education more accessible to all students, regardless of language. It’s a cost-effective, scalable solution designed to meet the needs of an increasingly diverse student population.
Let’s take the next step toward a more inclusive and efficient educational experience. Register today for a free pilot and see how VerbumCall can transform your institution’s communication and service delivery.